FAQ

Frequently Asked Questions

Orders & Checkout

How do I place an order? Browse our catalog on oazihaven.com, select your desired items, and click Add to Cart. When you are ready, proceed to checkout, enter your shipping and billing details, and complete your payment. You will receive an automated order confirmation via email once processed.

Can I modify or cancel my order after placing it? If you need to make changes or cancel your order, please email us at oazihaven@gmail.com within 12 hours of placing it. Once an order enters processing or dispatch, we are unable to make alterations or cancel the shipment.

What should I do if I didn't receive an order confirmation email? Please check your spam or promotions folder. If you still cannot find your confirmation email within 24 hours of placing the order, contact us with your full name and order details so we can verify your account.

Shipping & Delivery

Where do you ship? We ship exclusively to addresses within the United States (including the lower 48 states, Alaska, and Hawaii). We do not ship internationally or to P.O. Boxes/APO/FPO addresses at this time.

How much does shipping cost? We offer Free Standard Shipping on all orders across the United States with no minimum purchase requirement.

How long will it take to receive my order?

Order Processing Time: 1 to 3 business days (Monday – Friday)
Transit Time: 5 to 10 business days (Monday – Friday)
Total Delivery Window: 6 to 13 business days

How can I track my package? Once your order ships, you will receive an email with a tracking number and link. You can also monitor your shipment anytime using your order number and email address on our Track Your Order page.

Returns & Refunds

What is your return policy? We accept returns within 30 days of delivery. Returned items must be unused, unworn, in original condition, and in their original packaging.

How do I initiate a return? Email customer support at oazihaven@gmail.com with your order number and reason for return. Our team will review your request and send return instructions. Please do not send items back without prior approval.

Are there return fees? Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. We do not charge any restocking fees.

When will I receive my refund? Once your return is received and inspected, refunds are processed back to your original payment method within 5 to 10 business days.

What if my item arrives damaged or defective? If your package arrives damaged, please take photo evidence and contact us within 7 days of delivery at oazihaven@gmail.com. We will arrange a replacement, exchange, or full refund at no extra charge.

Payments & Security

What payment methods do you accept? We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, and Google Pay.

Is shopping on oazihaven.com secure? Yes. All payment transactions are encrypted using Secure Sockets Layer (SSL) technology and processed through PCI-compliant gateways. We never store your payment card details.