Shipping Policy

At OaziHaven, we strive to process and deliver your orders efficiently. This policy outlines our processing times, delivery expectations, tracking procedures, and shipping terms.

1. Shipping Coverage

We ship exclusively to physical addresses within the United States (including the contiguous 48 states, Alaska, and Hawaii). We do not ship to P.O. Boxes, APO/FPO addresses, U.S. Territories, or international locations at this time.

2. Shipping Rates & Delivery Timelines

We offer standard shipping on all domestic orders across the United States.

Shipping Cost: Free Standard Shipping on all orders
Order Processing / Handling Time: 1 to 3 business days (Monday – Friday)
Transit Time: 5 to 10 business days (Monday – Friday)
Estimated Total Delivery Time: 6 to 13 business days

Note: Shipping estimates are based on standard business days and exclude weekends and national holidays.

3. Order Cut-Off Time & Processing

Daily Order Cut-Off Time: 5:00 PM (ET), Monday through Friday.
Orders placed before 5:00 PM (ET) begin processing on the same business day.
Orders placed after 5:00 PM (ET), or over the weekend, will begin processing on the following business day.

4. Tracking Your Order

Once your package is dispatched, you will automatically receive a shipping confirmation email containing a carrier tracking number and direct tracking link.

Please allow 24 to 48 hours after receiving your confirmation for tracking status updates to reflect on the carrier’s system.
You can also monitor your delivery status at any time via our Track Your Order page using your order number and email address.

5. Address Changes and Order Modifications

If you need to correct a shipping address or request an order update, please contact oazihaven@gmail.com within 12 hours of placing your order. Once an order enters processing or has been dispatched, we are unable to modify delivery details or cancel the shipment.

6. Incorrect Address & Returned Packages

Please double-check your shipping address during checkout. OaziHaven is not responsible for packages that fail to deliver due to invalid, incomplete, or incorrect addresses provided at checkout. If a package is returned to us by the carrier due to an address issue, the customer will be responsible for any re-shipping costs.

7. Damaged, Lost, or Stolen Packages

Damaged Items: If your order arrives damaged, please take clear photos of the item and packaging, and contact us within 7 days of delivery at oazihaven@gmail.com to arrange a replacement.
Missing Deliveries: If tracking indicates your package was delivered but you have not received it, please check with household members or neighbors first. If it remains missing after 48 hours, contact customer support for assistance with a carrier trace.