Return & Refund Policy

At OaziHaven, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process within 30 days of delivery.

1. Return Window

You have 30 days from the date your order is delivered to request a return. Requests submitted after 30 days will not be eligible for a refund or exchange.

2. Return Eligibility

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging with all tags, parts, and accessories intact.
You must provide a valid proof of purchase (order confirmation email or receipt).

3. How to Initiate a Return

Contact Us: Email our support team at oazihaven@gmail.com with your order number, reason for return, and clear photos of the item if applicable.
Review & Approval: Once your request is reviewed, we will send you return instructions and the designated return address.
Ship the Item: Package the item securely and ship it using a trackable shipping service.

Important Note: Please do not send your purchase back to the manufacturer or return items without contacting us first. Returns sent without prior approval will not be accepted.

4. Return Shipping Fees & Restocking Fees

Customer Responsibility: Customers are responsible for paying their own return shipping costs, unless the item arrived damaged, defective, or incorrect.
Non-Refundable Shipping: Original shipping costs (if any) are non-refundable.
No Restocking Fee: We do not charge any restocking fees on returned items.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or if you received the wrong product:

Contact us immediately within 7 days of delivery at oazihaven@gmail.com.
Include your order number and photo/video evidence showing the damage or issue.
Once verified, we will arrange a replacement, exchange, or full refund at no extra cost to you.

6. Refunds Process

Inspection: Once your returned item is received at our facility and inspected, we will notify you via email regarding the approval or rejection of your refund.
Processing Time: If approved, your refund will be processed back to your original payment method within 5–10 business days.
Late or Missing Refunds: If you haven’t received a refund yet:
1. Check your bank account or credit card statement again.
2. Contact your credit card company or bank, as it may take some time before your refund is officially posted.
3. If you’ve done all of this and still have not received your refund, please contact us at oazihaven@gmail.com.

7. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need to exchange an item for the same product, email us at oazihaven@gmail.com.